Help and support
Answers to common questions, and how to reach us.
In the app
My account › Settings › Help and support: write a problem, an idea or a question, and our team reads it.
By email
On Instagram
Message us at @lgeetak.app
Is someone threatening or blackmailing you?
Don’t pay anything, and keep the evidence. In the chat, tap the shield. If you’re in danger right now, call for help.
Common questions
Why do I need a selfie to verify?
So everyone here is real and matches their photos. Only our team sees the selfie; it never shows on your profile. Until it's approved, nobody sees you, but you can already swipe, without photos.
Who sees my photos?
Only verified people in your governorate, and your matches. Screenshots are blocked.
How do I hide from people I know?
In Settings: “Hide me from my contacts” hides you from people in your phone's contacts who added their number to Lgeetak, and “Hide my profile” stops you showing to anyone new. You can also block anyone from their profile.
Someone is threatening or blackmailing me. What do I do?
In the chat, tap the shield, then “I am being blackmailed or threatened”. Contact is cut at once, the chat is kept as evidence, and our team follows up. Don't pay anything; you can also call the police on 911.
Why can't I send more than 3 messages?
Until the other person replies, three messages are enough, so nobody gets flooded with messages they haven't answered. Once they reply, the chat is open.
How do I delete my account?
Settings, then “Delete account”. Your details, photos and chats are deleted at once. Only reports are kept for a limited time, as the privacy policy explains.